Shipping policy
Shipping Policy – Nurae
Thank you for shopping with Nurae. We do our best to process and ship your orders quickly and reliably, and we appreciate your understanding that delivery times can vary depending on location, carriers, and demand.
Processing Times
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Orders are typically processed within 1–2 business days (Monday–Friday).
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You’ll receive a confirmation email once your order has been placed, and another with tracking details once it ships.
Delivery Timeframes
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Most orders arrive within 5–8 business days.
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In rare cases, due to high demand, public holidays, customs delays, or carrier issues, delivery can take up to 20 business days.
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We cannot guarantee exact delivery dates, but we always aim to ship as quickly as possible.
Tracking
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Once shipped, you’ll receive a tracking link so you can follow your package’s journey.
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Please allow 1–3 business days for tracking information to update after you receive your tracking email.
Delayed or Missing Orders
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If your order hasn’t arrived, please first check the tracking information.
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We kindly ask customers to allow the full 20 business days before requesting a replacement or refund, as packages often arrive within this timeframe.
Refunds & Returns
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Because shipping times can vary, refunds or replacements cannot be issued until 20 business days have passed from the ship date.
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If your order has still not arrived after 20 business days, please contact us at support@nuraehealth.com with your order number and we’ll investigate and resolve the issue.
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For any items received damaged or incorrect, please contact us within 7 days of delivery with photos, and we’ll help make it right.
Shipping Locations & Costs
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We currently ship to most locations worldwide.
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Shipping costs, if any, will be shown at checkout. Some promotions may include free shipping.
Contact Us
For any questions about your order or this policy, please email support@nuraehealth.com and we’ll be happy to help.